My core belief is that keeping people at the center of the process will generate the most honest insights and best user experiences that customers will want to return to and champion.
My art background allows me to develop engaging user journeys and blueprints to inspire innovation within design and development teams.
Design Strategy | Service Design | Design Research
Portfolio covers five Design Research & Service Design projects across the healthcare, consumer digital product, and home appliance markets. Each project outlines the project scope, research approach, key insights, journey maps, and service blueprints that informed the design development of physical and digital prototypes that were tested with users.